Privacy Policy

PRIVACY POLICY

Effective Date: [30 August 2026]
Last Updated: [30 August 2026]

Fitness Universe Nutrition (“Fitness Universe”, “FU”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or use our website, funutritionstore.com (the “Website”), purchase our products, communicate with us, or otherwise interact with Fitness Universe.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Fitness Universe Nutrition is a fitness nutrition and sports supplement brand offering nutritional products, including protein, creatine, pre-workout, performance and other fitness nutrition products.

The entity legally responsible for processing your personal information is:

Fitness Universe® Nutrition
Kerni Fitness Pvt Ltd
577, 577/1 Village Dhar Dharochana Tehsil Kot Bhalwal, Jammu J&K 181122 India
Email: [info@funutritionstore.com]
Customer Support: [info@funutritionstore.com]

Please replace the above placeholders with the exact legal entity name, registered address and designated email address before publishing this policy.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

A. Information you provide directly

When you create an account, place an order, contact us or otherwise interact with the Website, we may collect:

  • Full name

  • Billing address

  • Shipping/delivery address

  • Email address

  • Mobile/telephone number

  • Order details

  • Products purchased

  • Payment status and transaction information

  • Customer service communications

  • Reviews, feedback and other information you voluntarily provide

We do not ordinarily store your complete debit or credit card number or payment authentication information on our own servers. Payments may be processed by third-party payment service providers.

B. Information collected automatically

When you browse our Website, we may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location derived from IP address

  • Pages visited

  • Products viewed

  • Referring website or source

  • Time spent on pages

  • Interaction with the Website

  • Cart and checkout activity

  • Information relating to Website performance and errors

This information may be collected through cookies, pixels, tags, SDKs and similar technologies.

C. Information from third parties

We may receive information from third parties such as:

  • Shopify

  • Payment gateways

  • Shipping and logistics providers

  • Advertising and analytics platforms

  • Social media platforms

  • Marketing and communication service providers

  • Fraud prevention and security services

The information received may include transaction information, delivery status, advertising interactions, device information and other information necessary to provide our services.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

Order fulfilment

To:

  • Process and fulfil orders

  • Process payments

  • Deliver products

  • Provide order confirmations and shipping updates

  • Handle returns, refunds and exchanges

  • Provide customer support

  • Manage COD orders and order verification

Website operation

To:

  • Operate and maintain our Website

  • Process customer accounts

  • Remember shopping-cart information

  • Improve Website functionality

  • Troubleshoot technical issues

  • Maintain security

Customer service

To:

  • Respond to enquiries

  • Resolve complaints

  • Communicate regarding orders

  • Provide product and service assistance

Marketing

Where permitted by applicable law and subject to your choices, we may use your information to:

  • Send promotional communications

  • Inform you about new products

  • Send offers and promotions

  • Provide personalised recommendations

  • Conduct remarketing and advertising

  • Measure advertising effectiveness

You may opt out of promotional communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Analytics and improvement

We may analyse customer and Website activity to:

  • Understand customer behaviour

  • Improve our products and Website

  • Measure marketing performance

  • Develop new products and services

  • Improve customer experience

Fraud prevention and security

We may process information to:

  • Detect and prevent fraudulent transactions

  • Identify suspicious orders

  • Prevent abuse of promotional offers

  • Protect our Website, customers and business

Legal and regulatory requirements

We may use or disclose information where reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Protect our legal rights

  • Investigate suspected fraud or unlawful activity

  • Enforce our terms and policies

  • Protect the safety and security of our customers, employees and systems

4. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate, secure and improve our Website.

Cookies may be used for:

  • Essential Website functionality

  • Shopping-cart functionality

  • Remembering preferences

  • Analytics

  • Advertising

  • Measuring marketing campaigns

  • Personalised or relevant advertising

Our Website may use cookies and technologies provided by Shopify and third-party services such as analytics, advertising and payment providers.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.


5. PAYMENT INFORMATION

Payments made through the Website may be processed by third-party payment service providers.

Depending on the payment method selected, these providers may process information such as:

  • Name

  • Contact information

  • Billing information

  • Transaction amount

  • Payment method

  • Transaction reference

  • Other information necessary to process the payment

Fitness Universe does not intentionally collect or store complete payment-card credentials such as full card numbers, CVV numbers or payment passwords on its own systems.

Payment providers process information in accordance with their own privacy policies and applicable laws.

6. SHIPPING AND DELIVERY

To fulfil your order, we may share necessary information with shipping, logistics and delivery partners.

This may include:

  • Name

  • Mobile number

  • Delivery address

  • Order number

  • Product/order information

  • Delivery instructions

This information is shared only to the extent reasonably necessary to process and deliver your order and provide related services.

7. COMMUNICATIONS AND WHATSAPP

We may communicate with you through email, telephone, SMS, WhatsApp or other communication channels regarding:

  • Orders

  • COD verification

  • Delivery

  • Returns and refunds

  • Customer support

  • Product enquiries

Where permitted and where you have provided appropriate consent or otherwise allowed under applicable law, we may also use these channels for promotional communications.

You may opt out of promotional communications at any time.

Please note that transactional communications relating to an order or service may continue even if you opt out of marketing communications.

8. ADVERTISING AND ANALYTICS

We may use third-party advertising and analytics services to understand Website usage and measure the effectiveness of our marketing.

These services may include, where enabled:

  • Meta advertising and analytics technologies

  • Google advertising and analytics technologies

  • Shopify analytics and marketing tools

  • Other advertising, attribution or analytics platforms

These providers may receive information about your device, Website activity, purchases or interactions with advertisements, subject to their respective policies and applicable law.

We may use this information for purposes such as:

  • Advertising measurement

  • Conversion tracking

  • Audience creation

  • Remarketing

  • Campaign optimisation

  • Website analytics

You may be able to control certain advertising preferences through the relevant platform or your device/browser settings.

9. REVIEWS, TESTIMONIALS AND USER CONTENT

If you voluntarily submit a product review, testimonial, photograph, video or other content, we may use that content to display customer feedback on our Website, social media channels or marketing materials.

We will not knowingly publish sensitive personal information as part of a testimonial without appropriate permission.

If you wish to request removal of content you previously submitted, please contact us using the details provided below.

10. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information as a standalone commercial product.

We may share personal information with trusted service providers where reasonably necessary to operate our business, including:

  • E-commerce service providers

  • Payment processors

  • Shipping and logistics providers

  • Technology and hosting providers

  • Customer-support providers

  • WhatsApp or communication service providers

  • Analytics providers

  • Advertising platforms

  • Fraud-prevention and security providers

  • Professional advisers, where necessary

We may also disclose information:

  • Where required by law

  • In response to lawful governmental or regulatory requests

  • To protect our rights, property or safety

  • To investigate fraud or unlawful activity

  • In connection with a merger, acquisition, restructuring, financing or sale of all or part of our business

Third parties receiving information from us may process it according to their own privacy policies and contractual obligations.

11. INTERNATIONAL DATA TRANSFERS

Some of our service providers, including technology, analytics, advertising or e-commerce providers, may process information in countries outside India.

Where personal information is transferred internationally, we will seek to do so in accordance with applicable data-protection laws and appropriate safeguards.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders

  • Providing customer support

  • Maintaining business and transaction records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal, tax and accounting obligations

  • Enforcing our agreements

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

13. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials and should notify us promptly if you believe your account or information has been compromised.

14. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally permissible

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Request information about how your personal information is processed

  • Raise a grievance or complaint regarding our processing of your information

Some requests may be subject to legal or operational limitations.

To exercise your rights, contact us using the details provided in the “Contact Us” section.

15. CHILDREN'S PRIVACY

Our Website and products are intended for adults and are not directed toward children.

We do not knowingly seek to collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

16. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Products and services

  • Technology

  • Applicable laws

  • Privacy requirements

When we make changes, we may update the “Last Updated” date at the top of this policy.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy, subject to applicable law.

18. CONTACT US

If you have questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact us at:

Fitness Universe Nutrition
Kerni Fitness Pvt Ltd
577, 577/1 Village Dhar Dharochana Tehsil Kot Bhalwal, Jammu, J&K 181122


Privacy / Data Protection: [info@funutritionstore.com]

Customer Support: [info@funutritionstore.com]

Phone: +91-8898823245

19. GRIEVANCE REDRESSAL

If you have a concern regarding the processing of your personal information or believe that your privacy rights have not been appropriately addressed, you may contact our designated grievance/contact person:

Email: [privacy@funutritionstore.com]
Phone: +91-9818133323

We will review and address complaints in accordance with applicable law and our internal procedures.

Fitness Universe Nutrition
funutritionstore.com